Hey there! Today we have an interesting hotel review for you. Tommy Danielsen recently stayed at the Hyatt Place Colorado Springs/Downtown in August 2022, and he’s got some interesting things to say. He booked the room as a Globalist member for $191++ per night and used a Hyatt Category 1-4 cert to pay. Unfortunately, there was some confusion about the upgrade, and he didn’t receive one. Despite that, he did get two bottles of water and complimentary valet parking on his award night. Tommy also mentions some issues with the mobile check-in process and the limited breakfast hours. But don’t worry, he also talks about the great location of the hotel in downtown Colorado Springs. Overall, Tommy’s review provides some intriguing insights into his experience at the Hyatt Place Colorado Springs/Downtown, so let’s dive in and find out all the details!
Room Review
Room Setup
The room at the Hyatt Place Colorado Springs/Downtown has a standard setup with two queen beds. While the room is clean, there have been some issues with the cleaning quality, such as the floor feeling sticky. The bathroom amenities, including the Kenneth MD toiletries and two bars of soap, are standard. The room also features air conditioning, allowing you to control the temperature to your liking.
Cleaning Issues
One aspect that could be improved is the cleaning. There have been some issues with the cleanliness of the room, particularly with the floor feeling sticky. However, aside from this issue, the rest of the room seems to be well-maintained.
Bathroom Amenities
The bathroom amenities provided in the room include the standard Kenneth MD toiletries and two bars of soap. While these amenities are satisfactory, there is nothing particularly notable about them.
Towels Provided
The hotel provides four towels, which is a generous amount for a room with double occupancy. The towels are of good quality and should be enough to meet your needs during your stay.
Air Conditioning
The room is equipped with air conditioning, allowing you to adjust the temperature to your preference. This feature ensures that you can stay comfortable regardless of the weather outside.
Confusion About Upgrade
There seems to be some confusion regarding the upgrade that was mentioned. It is unclear what the upgrade entails, as the room appears to be a standard one. This lack of clarity may leave guests wondering about the benefits they are entitled to as part of their upgrade.
Coffee Amenities
The room is furnished with a coffee machine, providing the convenience of brewing your own coffee in the morning. Additionally, there are glasses underneath the coffee machine for your use.
Fridge and Water
The room is equipped with a fridge from the brand Magic Chef. Inside the fridge, there is a bottle of water, possibly left by a previous guest. This provides a convenient option for storing any beverages or food items you may have.
Bed Arrangement
The room features two queen beds, making it suitable for double occupancy. The beds are comfortable and provide a good night’s sleep.
Charging Station
There is a convenient charging station in the room, equipped with USB ports and outlets. This allows you to easily charge your electronic devices without the need for adapters.
Clock Radio
For your convenience, there is a clock radio in the room. This feature ensures that you can keep track of time and wake up on time in the morning.
Upgrade Confusion and Check-in Issues
Room Rate
The rate for the room at the Hyatt Place Colorado Springs/Downtown is $191++ per night. While this rate may be considered high by some, it is important to consider the location and amenities offered by the hotel.
Category 1-4 Certificate
A Category 1-4 certificate from Hyatt was used to pay for the room. This certificate provides the opportunity to book a room at a discounted rate and is a valuable benefit for guests who hold it.
Mobile Check-in Problems
There have been issues with the mobile check-in process at the hotel. Despite attempting to check-in through the mobile app, guests have still had to go to the front desk to complete the check-in process. This has caused inconvenience and is a point of frustration for guests.
Front Desk Check-in Process
The check-in process at the front desk requires guests to provide a credit card and ID. However, it is worth noting that the hotel does not accept Apple Pay, and guests must present their card physically. While this check-in process is relatively standard, it may be inconvenient for those who prefer digital payment methods.
Need for Credit Card and ID
To complete the check-in process, guests are required to provide a credit card and ID. This is a standard procedure at most hotels and ensures the security of both the guest and the hotel.
Explanation of Upgrade
There has been some confusion regarding the upgrade mentioned in the review. It is unclear what the upgrade entails, as the room seems to be a standard one. This lack of clarity may leave guests feeling unsatisfied and questioning the benefits they are entitled to.
Room Size Compared to Others
The room size at the Hyatt Place Colorado Springs/Downtown has not been mentioned in the review. However, it is worth noting that the reviewer does mention that the room is not the largest on the floor. This information suggests that the room may be smaller compared to other rooms in the hotel.
Parking Benefit
As an award night, the valet parking fee was waived for the guest. This is a valuable benefit, as it allows guests to save on parking expenses during their stay.
Breakfast Time and Service
Limited Breakfast Hours
One notable issue with the hotel’s breakfast service is the limited hours it is available. Breakfast at the Hyatt Place Colorado Springs/Downtown is only served until 9 AM. This early end time may inconvenience guests, particularly those traveling from the West Coast who may still be adjusting to the time difference.
Inconvenience for West Coast Guests
The early end time of breakfast may pose an inconvenience for guests traveling from the West Coast, as they may have difficulty waking up early enough to catch breakfast before it closes. This issue could be addressed by extending the breakfast hours or offering alternative options for early risers.
Complaints about Early End Time
The early end time of breakfast has received complaints from guests, as it is not aligned with the typical breakfast hours found at many hotels. This disparity may leave guests feeling dissatisfied, especially if they were looking forward to enjoying a leisurely breakfast.
Lack of Apple Pay
The Hyatt Place Colorado Springs/Downtown does not accept Apple Pay as a form of payment. This may be an inconvenience for guests who prefer to use digital payment methods, as they will need to present a physical card at the front desk.
Requirement of Showing ID and Card
To access the breakfast service, guests must show their ID and card. This is a standard security measure implemented by the hotel to ensure that only guests have access to the complimentary breakfast.
Conclusion
Overall Positive Location
Despite some of the issues mentioned in the review, the location of the Hyatt Place Colorado Springs/Downtown is praised as being close to the middle of downtown. This positive aspect adds convenience and enjoyable experiences for guests looking to explore the area.
Disappointment with Upgrade
The confusion and lack of clarity surrounding the upgrade mentioned in the review have left the guest feeling disappointed. Understanding the benefits and enhancements that come with an upgrade is important to ensure guest satisfaction.
Free Parking as a Redeemed Night
As a globalist member, the guest was able to redeem their stay as an award night, resulting in the waiver of the valet parking fee. This benefit allows guests to save on additional expenses during their stay.
Unsatisfactory Breakfast Policy
The limited breakfast hours and lack of flexibility regarding breakfast service have left guests dissatisfied. Extending the breakfast hours and offering alternative options for early risers would enhance the overall guest experience at the hotel.